Company

Berita Information System

Bangsar Kuala Lumpur          

 

Customer Support Engineer   

& System Administrator                 

 

February 1997 – Jun 2000

 

Berita Information System Sdn.Bhd (BIS) is under the New Straits Times Technology Sdn.Bhd ( NSTT) a subsidiary of News Straits Times Press (M) Sdn.Bhd.

 

·          Maintained, Upgrade and troubleshoot existing system consist of Windows NT 4.0, windows98 & 95, both LAN and WAN connection.

·          Maintain Exchange Email Server and Proxy Server

 

For each customer service engineer we were given fixed customer account to do regular monthly maintenance job that comprise with installing, preventive maintenance.

 

Regularly customers also placed a call to us for immediate troubleshooting on their problem system application and hardware.

 

The previous valuable customer I’ve maintain

MEMs (Petronas Enggineering)

DBKL ( Dewan Bandaraya Kuala Lumpur)

DBP (Dewan Bahasa & Pustaka)

NSTP ( News Straits Times Press)

Ambang Anika Sdn Bhd

 

Reason To Leave: Volunteer Separating Scheme ( VSS)

 

 

Company

Seniko Sdn.Bhd

Taman Shamelin, Kuala Lumpur                      

 

Customer Support Technician  & System Administrator                  

 

 August 1995 – January 1997

 

I have been given a responsibility to maintain the specific customer account. There are:

·          Lembaga Kemajuan Ikan Malaysia (LKIM)

·          Pos Malaysia Main Office

·          Jabatan Kehakiman

·          FAMA

 

The Job scope to maintain the above customer by:-

Shows a good personality and relationship with the customer

Quarterly preventive maintenance

Quick response time to customer place for troubleshooting or installing

Give advice and consultation in the area of networking, installing, backup and configuring.

 

Reason To Leave: To gain more experience

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